Could not find any disk on this device. PRTG error code: PE188

I got this error when I tried to add a SNMP HP ProLiant Physical Disk Sensor for HP Proliant DL 380 G7 with Windows 2012 R2 in our monitoring solution from Paessler (PRTG). The SNMP HP ProLiant System Health, Network and Storage Controller Sensor works fine.

HPE Insight Management Agents and HPE Insight Management WBEM Providers for Windows are installed.

An SNMP walk against OID 1.3.6.1.4.1.232.3.2.5 (used by Paessler for this sensor) works without errors but also without result.

I found some guys with the same probleme and a solution: The problem was the disk (controller) driver. Installed was v8.0.4.0, which seems to be a standard Microsoft driver. With the original HPE controller driver (for us 62.28.0.64) it works.

 

How to configure RPC dynamic port allocation to work with firewalls

Windows XP use per default a dynamic port range from 1024 to 5000 for RPC/WMI/DCOM. To set up a fixed Port or Range use this settings:

  1. regedit: HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc
  2. Add key “Internet”
  3. Add this three values:

Ports: REG_MULTI_SZ: 5000-5100
PortsInternetAvailable: REG_SZ: Y
UseInternetPorts: REG_SZ: Y

  1. run winmgmt -standalonehost
  2. net stop winmgmt
  3. net start winmgmt
  4. Reboot


How to repair or fully rebuild Windows WMI Repository

For Windows Vista and newer try to run the following:

  1. Verify repo (If the result shown as inconsistent, go to step 2)
  2. Repair repo
  3. Verify repo to check again wmi repository had been repaired successfully

To fully rebuild the WMI Repository follow these steps:

  1. Disable and stop the winmgmt service (Disable is important, elso you can’t rename the folder in step 2)
  2. Rename C:\Windows\System32\wbem\repository
  3. Enable and start the winmgmt service
  4. Open a CMD prompt as Administrator
  5. Navigate to C:\Windows\System32\wbem\
  6. Run the cmd (this will take a minute or so to complete)
  7. Now run the cmd
  8. Now run the cmd
  9. Restart computer